Jeremy Sep 19, 2009 • Buyer FAQ
To send a message to another user, click on 'View Message Board' from the relevant project. Once on the message board, click 'Reply' to post a message, then enter your username, password and the message you want to post, plus the username of the recipient if you wish to keep the message private.
Jeremy Sep 19, 2009 • Buyer FAQ
You are able to rate any Consultant or Buyer that you have concluded a project with. To do so, log into your account through the 'Manage Account' menu option, following which your account page will contain a list of the members which you may rate. Click on the relevant user's name to reach the rating page, where you may enter a mark out of 10 plus a comment. Please ensure that your ratings are accurate and report any attempt to improperly influence your rating to support@freelancesecurity.com.
Jeremy Sep 19, 2009 • Buyer FAQ
By paying all or part of the agreed fees via an escrow account for the Consultant, the money is held securely and independently by Freelance Security until all parties are satisfied that the project has been completed, at which time the Buyer releases the funds. Should any dispute or problem arise, either Freelance Security or the Consultant can release the funds back to the Buyer, and in the event of a disagreement Freelance Security will mediate. By using escrow, the Consultant knows that funds have been commited for his benefit, but he/she doesn't have access to the money until the completion of the project. So all parties to the agreement can be confident that payment will be made and the project will be completed to everyone's satisfaction. The escrow payment functionality can be accessed via the "Manage My Account" section.
Jeremy Sep 19, 2009 • Buyer FAQ
The method of payment should be arranged with your chosen Consultant and does not have to be conducted via Freelance Security. However Buyers do also have the option to easily pay their Consultant through the site. Each user on Freelance Security maintains a running balance of funds which can be added to using either a credit card or a PayPal account. Funds may then be transfered either directly to the account of the chosen Consultant, or via an escrow account which holds the funds securely whilst the project is completed to both parties satisfaction.
Jeremy Sep 19, 2009 • Buyer FAQ
If you have decided which Consultant to choose, you can log into your account by clicking on 'Manage Account'. On your account page you will see your current project listed together with a link to 'Pick a Consultant'. Click on this link and you will be presented with a list of bidders from which you can choose the Consultant that you would like to work on your project. After you have chosen a Consultant, an email will be sent to that Consultant asking them to confirm that they accept the project. Once they have accepted the project, you will be provided with each others' email addresses so that you can communicate directly. Once you are in touch with your Consultant you are advised to obtain all your Consultant's contact details and confirmation of required licences if applicable.